Do I need the app, or is the website enough?
The website lets you browse items, ask a question and reserve. That is enough to receive.
To give, the app is far more practical: it takes the photo, reads the item, works out the volume and lets you scan the handover code on the spot. It is free on iPhone and Android.
I am not receiving notifications
First check that you have allowed them for Kadoz in your phone’s settings: that is the cause in the vast majority of cases, and the app cannot do anything about it itself.
If you would rather not turn them on, you will now receive important messages by email — a request for one of your items, a message in a conversation, an appointment coming up. The email arrives a few minutes later, never within the second: that is the limit of this channel.
Why does Kadoz ask for my postcode?
To show you what is being given away around you, and to link your giveaways to your municipality. Without it, the list of items opens on nothing the first time you launch the app.
The postcode stays at the level of the town. It only becomes a precise address for an item you list, and only for the person whose request you accept.
How do I change the language?
Kadoz is available in French, Dutch and English. On the website, the selector at the top of the page switches language while staying on the same page.
In the app, you choose in your profile. Notifications and emails follow that setting.
How do I close my account?
From your profile, in the app. Closure is immediate: your items still online are taken down, your conversations deleted, and your personal information — username, photo, phone number, address — erased.
It cannot be undone and you do not have to give a reason. If you come back later, you will need to create a new account.
The app crashes or freezes
Close it completely — by swiping it up — then open it again twice: the first time downloads the update, the second puts it into service. Most fixes arrive this way, without going through the app stores.
If the problem persists, uninstall and reinstall: your items, your conversations and your history are on our servers, nothing is lost. And write to us at hello@kadoz.app telling us which phone and at what point it happens — that is what allows us to fix it.
Which phones does Kadoz work on?
iPhone from iOS 15, and Android from version 8. Maps, the camera and code scanning work on both.
What do you do with my data?
We keep what is needed for the service to work: your username, your email address, your town, and your items. Nothing is sold, nothing is passed to an advertiser.
Your exact address is visible only to the person whose request you accept. Conversations closed for more than three months are deleted automatically. The details are in our privacy policy.
A question about this document? hello@kadoz.app